1. Agreement to Terms
These Terms and Conditions constitute a legally binding agreement made between you and Sydney Tree Services Group ('we', 'us', or 'our'), concerning your access to and use of our website and online services.
Last updated: 11 June 2025
2. Website Services
Our website provides information and online services including but not limited to:
- Information about tree care services
- Online quote request forms
- Educational blog content and resources
- Contact forms and enquiry submissions
- Service area information
- Company and team information
- Image galleries and case studies
All website services are subject to availability and we reserve the right to modify or discontinue any part of our website at any time.
3. User Accounts and Information
3.1. Information Submission:
- You must provide accurate and current information when submitting forms
- You are responsible for maintaining the confidentiality of any login credentials
- Quote requests are valid for 30 days from submission
- We reserve the right to refuse to process incomplete or suspicious requests
- Information provided may be used to contact you about our services
3.2. Communication:
- We may contact you via email, phone, or SMS regarding your enquiries
- You can opt out of marketing communications at any time
- Service-related communications may still be sent even after opting out
- Response times for enquiries are typically within 1-2 business days
3.3. Content Accuracy:
- We strive to keep website information accurate and up-to-date
- However, we cannot guarantee the accuracy of all content at all times
- Prices and service availability are subject to change without notice
4. User Responsibilities
As a user of our website, you agree to:
- Use the website for lawful purposes only
- Provide accurate and truthful information in all forms
- Not attempt to gain unauthorised access to any part of the website
- Not submit false, misleading, or spam content
- Respect intellectual property rights of all website content
- Not use automated systems to access or scrape the website
- Report any technical issues or suspected security breaches to us
5. Liability and Limitations
5.1. Website Liability:
Our liability for website use is limited to the extent permitted by law. We are not responsible for:
- Any loss or damage resulting from website downtime or technical issues
- Decisions made based on information provided on the website
- Third-party content or links to external websites
- Any errors or omissions in website content
- Loss of data submitted through website forms
- Indirect, consequential, or punitive damages
- Any damages arising from unauthorised access to your information
6. Intellectual Property
All content on this website is protected by intellectual property rights. This includes:
- Text, images, graphics, and multimedia content
- Website design, layout, and functionality
- Company logos, trademarks, and branding
- Blog articles and educational content
- Photography and case study materials
- Software code and technical implementations
You may not reproduce, distribute, or use any content without our express written permission, except for personal, non-commercial use.
7. Privacy and Data Protection
Your privacy is important to us. Our website:
- Collects only necessary information for providing our services
- Uses secure methods to protect your personal data
- Will not sell or share your information with third parties without consent
- Complies with Australian Privacy Principles
- Uses cookies to enhance user experience
- Maintains detailed privacy policy for transparency
For complete details about how we handle your information, please review our Privacy Policy.
8. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: info@sydneytreeservices.au