1. Introduction
At Sydney Tree Services Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our arboricultural services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Last updated: 14 November 2025
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form
- Request a quote for tree services
- Subscribe to our newsletter
- Contact us via email or phone
- Book a tree inspection or service
- Submit photos of your trees or property
2.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Access times and dates
- Pages viewed
3. How We Use Your Information
We may use the information we collect about you for various purposes, including:
- Providing and improving our tree care services
- Processing quotes, bookings, and payments
- Communicating with you about our services
- Sending administrative information and service updates
- Responding to your inquiries, comments, or concerns
- Conducting market research and analysis
- Complying with legal obligations
4. Disclosure of Your Information
We may share your information with the following parties when necessary:
- Service providers and contractors who perform services on our behalf
- Professional advisors such as lawyers, accountants, and insurers
- Government and regulatory authorities when required by law
- Property owners or strata managers when providing services at your location
- Local councils for permit applications when required
5. Security Measures
We implement appropriate technical and organisational measures to maintain the security of your personal information, including:
- Secure SSL encryption
- Regular security assessments
- Limited access to personal information
- Secure data storage systems
- Staff training on data protection practices
6. Your Rights
Under Australian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@sydneytreeservices.au